What is a Hosted Phone System?
Hosted phone system or virtual phone system is a cloud-based phone system.
The hosted phone system is a large phone system in a data center which the users connect to via the internet.
This phone system is maintained and updated with the latest features by the on site engineers 24/7 365.
With a hosted phone system you don’t own the phone system you instead pay a monthly fee for each user on the system.
Hosted phones systems have the benefit requiring NO OR VERY LITTLE UPFRONT COSTS.
No phone system maintenance or repair costs
No monthly charge for telephone lines and long distance calls
If you have 10 phones or less and have analog lines then our hosted phone system (with Free Phones) may cost less than you are currently paying for your telephone lines.
Unlimited Free calls to U.S and Canada
Unlimited Free calls to 44+ countries
Keep your existing phones numbers port them over for free
Send and receive Text Messages from your business number
Enable Live Chat sessions right on your website
Welcome Greeting create custom greetings and call routes
Record phone calls as they are happening
Call and Text from your business number from your cell phone Mobile App
Make and receive call from your laptop with WebRTC
Is a Hosted phone system the Best Use of My Money?
This question is where the buying culture of your organization comes into play. The most simplistic way to think of the two options is hosted = operational expense and on-premise = capital investment.
A hosted phone system will have a low or no upfront cost, You can buy or rent the phones and you might want to buy PoE switch. Then you will have the cost of labor for the configuration and an ongoing monthly expense for the user seat which includes unlimited calls and lots of features. The thing about a cloud-based phone system is a monthly expense is that never ends. You are subscribing to a telephone service.
An on-premise phone system you will have a larger upfront cost (this can be made into an operational expense by leasing or borrowing money) because you are buying the phones, the switch, the server, and the licensing. However your on-going costs can be mitigated by only paying a monthly fee for the dial tone which can be really inexpensive if you use SIP trunks.
We will be happy to provide you with numbers for both solutions and provide you an analysis for Total Cost of Ownership. This will let you see where your monthly expense on a hosted solution will meet the upfront cost of an on-premise system. It’s then up to your organization to determine if the ROI is acceptable.
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